FREQUENTLY ASKED QUESTIONS

Have a question? Keep reading for answers or shoot us a note at support@missjones.co

For press inquiries, please e-mail shannon@goodfoodpr.com

What does organic mean? Certified organic products are free of synthetic additives like pesticides, chemical fertilizers, and dyes, and must not be processed using industrial solvents, irradiation, or genetic engineering.

Are your products non-GMO? Yes! All Certified Organic products are non-GMO.

Is your palm oil sustainable? Yes! We source only from sustainable palm oil producers, through a partnership with the Rainforest Alliance. They are the only vertically integrated supplier globally, so products are completely traceable from seed to final product. They’re located in South America, use farmland previously used for other crops to avoid deforestation, and also get almost 1/3 of their crops from cooperative farms.

 

HOW TO USE OUR PRODUCTS

Frostings: Our frostings are ready to use, straight out of the jar. You don’t need to add anything! If you find the frosting feels too firm to spread, microwave for 5-10 seconds and stir. You can repeat this process once but be very careful not to overheat the frosting as it can separate if heated for too long.

Baking Mixes: Our baking mixes are made with only pure and simple ingredients, which means you won’t find anything you can’t pronounce on our label. Since we leave the GRAG (generally recognized as gross) ingredients out, our cakes don’t rise quite as high as conventional cake mixes, even though we give you more mix per box. If you’re looking to create a a stunning layer cake, we suggest using two mixes to create four cake layers.

 

HIGH ALTITUDE BAKING INSTRUCTIONS

Brownie Mix
– Reduce oven to 325 degrees F
– Add: 2 eggs, 1/3 cup oil, 1/3 cup water, and 2 TBSP flour to the Brownie Mix
– Bake as directed in 8×8″ or 9×9″ square pan

Vanilla Cake Mix
– Add: 3 eggs, 1/3 cup oil, 1/2 cup + 2 tablespoons water, and 1 TBSP flour (2 TBSP flour above 7,000ft) to the Vanilla Cake Mix
– Bake at 350 degrees F for the following amounts of time:
– 18-24 cupcakes: 13 to 15 minutes (do not fill more than 1/2 full)
– 9″ cake (round or square): 16 to 20 minutes
– 8″ cake (round or square): 18 to 22 minutes

Chocolate Cake Mix
– No adjustments to mix necessary
– Bake at 350 degrees F for the following amounts of time:
– 18-24 cupcakes: 13 to 15 minutes (fill 1/2 to 2/3 full)
– 9″ cake (round or square): 16 to 20 minutes
– 8″ cake (round or square): 18 to 22 minutes


VEGAN BAKING INSTRUCTIONS

Cookie Mix
– Stir together 3 tablespoons flax and 9 tablespoons water. Let sit for 5 minutes.
– Using an electric mixer, beat 1/4 cup vegan butter on medium speed until smooth. Add flax mixture and continue beating until incorporated.
– Add cookie mix and beat on low speed until batter is slightly thick and uniform throughout.
– Using a cookie scoop or spoon, roll cookie dough into small balls and place on cookie sheet. Place cookie sheet in the fridge for 10 minutes to chill, then bake cookies for 11-12 minutes. Edges will be golden brown.

Brownie Mix
– Stir together 3 tablespoons ground flax seeds and 9 tablespoons water; let sit for 5 minutes. Stir in 1/2 cup water or plant-based milk.
– Using an electric mixer, beat 1/4 cup coconut oil, 1/4 cup almond butter, and 2 tablespoons of water on medium speed until smooth. Add flax mixture and beat on low speed until combined.
– Add brownie mix and beat on low speed until batter is thoroughly mixed (batter will be thick). Bake for 55-60 minutes in a greased 8×8” pan.

Vanilla Cake Mix
– Stir together 3 tablespoons flax and 9 tablespoons water; let sit for 5 minutes. Stir in 1/2 cup water or plant-based milk and 1/2 cup coconut or other oil. Follow instructions on box and bake as directed.

Chocolate Cake Mix
– Stir together 3 tablespoons flax and 9 tablespoons water; let sit for 5 minutes. Stir in 1 cup water or plant-based milk and 1/2 cup coconut or other oil. Follow instructions on box and bake as directed.

RETURN OR EXCHANGE PRODUCT

You’ll love our products – guaranteed
At Miss Jones Baking Co., we believe that once you’ve tried on our delicious and organic mixes and frostings, you’ll never want to bake with anything else — but you can’t know until you try them for the first time. Give our products a try, and if you don’t love them, we’ll make it right — simple as that! Please read below to get your return/exchange started.

Returns and Exchanges
Need to make a return or exchange? No problem. We will gladly issue an exchange or return on any of our products. Send us an email at support@missjones.co with your order number and what you’d like to exchange or return to get started. We’ll send you a return shipping label (if applicable) and the cost of return shipping will be deducted from your refund.

PRIVACY POLICY

This Privacy Policy (“Policy”) sets out how Miss Jones Baking Co. (“we”, “us”, or “our”) collects, uses, and discloses any Information (defined below) that you give Miss Jones Baking Co. when you use our website www.missjones.co (the “Site”) and the services available through our Site (collectively, the “Services”).

By visiting the Site or using any of our Services, you agree that any information that we collect from or about you through our Site, including Personal Information, anonymous information, and aggregate information (collectively, “Information”), will be handled as described in this Policy. We define “Personal Information” to mean personally identifiable information about an individual person, such as a name, address, email address, phone number, or other identifier that permits contacting of a specific individual. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. Our Terms of Use are incorporated by reference into this Policy.

Miss Jones baking Co. may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Policy is effective from September 1, 2016.

What we collect from you:

We collect Information directly from you, from third parties, and automatically through your use of our Site or Services. We may combine all of the Information from various sources.

Information we collect directly from you: We may collect Information such as the following directly from you:

name and job title
contact information, including email address and shipping address
billing information, including credit or debit card information and billing address
demographic information such as postcode, preferences and interests
other information collected through customer surveys and/or offers
food preferences, including allergies to certain foods
Information we collect from third parties: We may collect Information about you from third parties, such as marketing partners (e.g., if we jointly offer a promotion). We may also collect Information about you from a parent or friend (e.g., your friend may provide your email address to us).

Information we collect automatically: We automatically collect Information through your use of our Site using cookies and other technologies. This Information may include, without limitation, your domain name, operating system, settings and system configurations, IP address, the webpages you access within our Site, the website that led you to our Site, the website to which you go after leaving our Site, the dates and times you access our Site, and web log data.

What we do with the Information we gather

We use your Information for the following purposes:

Internal record keeping and other administrative business purposes.
Improving our products and services, including understanding your needs, providing you with a better service, and tailoring the Site according to your interests, and for other customer service purposes.
Sending promotional information about new products, special offers or other information which we think you may find interesting using the contact information (including email address, phone number, fax, or mail address) which you have provided.
Conducting market research, including by email, phone, fax or mail; analyzing your use of our Site and Services; and for other research, analytical, and statistical purposes.
Complying with applicable legal obligations, including informal requests from law enforcement or other governmental entities.
Protecting our rights and interests and the rights and interests of other users of our Site, as well as to enforce this Policy and our Terms of Use.
How we share your Information

We may disclose Information with the following entities:

Affiliates: We may disclose Information to any current or future affiliates, parent companies, or subsidiaries.
Service Providers: We may disclose Information to vendors, service providers, agents, contractors, or others who perform functions on our behalf.
Unaffiliated Third Parties: We may disclose Information to third parties. Third parties who receive Information may use such Information for their own marketing or promotional purposes. Please see our Special information for California consumers section below with regard to such disclosures.
We may also disclose Information for the following purposes:

Business Transfers: We may disclose Information to another entity if we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, as part of a bankruptcy proceeding, or as part of any other similar business transfer.
Legal Compliance: We may disclose Information in order to comply with the law, regulation, a judicial proceeding, subpoena, court order, or other legal process, including informal law enforcement or governmental requests for information.
Protecting Rights and Interests: We may disclose Information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we are involved.
Aggregate and De-Identified Information: We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, or other purposes.
Children

As noted in our Terms of Use, users of our Site must be of the age of majority. Our Site is not targeted to, and we do not knowingly collect Personal Information from, children under thirteen (13) years of age. Parents or other persons or majority may provide us with Information about children, such as names, pictures with our food crafting kits or birthdates; however, if we discover that a child under thirteen (13) has provided us with Personal Information, we will promptly delete such Personal Information from our systems.

Security

We have taken steps to help protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee 100% security.

Cookies and other tracking mechanisms

Cookies: A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Web beacons/clear GIFs: Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, which are embedded invisibly on web pages or in our emails. We or our service providers may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our Site to track the activities of visitors to our Site, help us manage content, and compile statistics about usage of our Site. We or our service providers may also use clear GIFs in emails to our users, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Flash LSO: We may also use Flash Local Storage Objects (“Flash LSOs”) to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, please click here.

Do Not Track: Our Site may not respond to Do Not Track signals and we may track your activities once you leave our Site. You may disable certain tracking as discussed in this section (e.g., by disabling cookies). For more information about tracking, please click here.

Third-Party Analytics: We use service providers, such as Google Analytics, to evaluate the use of our Site and our Services. We or our service providers use automated devices and applications to evaluate use of our Site and Services. We or our service providers use these tools to help us improve our Site, Services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services.

Links to other websites

Our Site may contain links to enable you to visit other websites easily. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any Information which you provide whilst visiting such sites and such sites are not governed by this Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Your choices

You may request to modify the Personal Information that you have submitted by emailing us at support@missjones.co.

We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.

Special information for California residents

California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at: support@missjones.co. Please allow up to thirty (30) days for a response.

Contact us

If you have any questions or comments about this Policy, please contact us using the information below:

Miss Jones Baking Co.
5900 Hollis St
Emeryville, CA 94608
support@missjones.co